Customer Service Representative

  • Schlotterbeck & Foss
  • Jun 04, 2019
Full time Admin-Clerical Customer Service

Job Description

Schlotterbeck & Foss is New England's oldest food-service manufacturer of condiments, sauces, dressings, salsas and ice-cream-topping ingredients. Today, we still produce in small batches, with the care of handcrafting to bring out the most vibrant flavors. From the horse and buggy days to the present, we have earned and maintained a reputation for quality, local products and great service.

Position Description
The Customer Service Representative (CSR) is the liaison between the company and the customer. The Customer Service Representative manages customer inquiries, order processing and overall communication regarding products and the company. The CSR must be able to multitask and prioritize while maintaining attention to detail and follow through with assignments. This busy office environment offers challenges and future advancement opportunity to the right individual.

Minimum Qualifications

  • 2-3 years of related experience in a customer service position handling inbound and outbound calls and emails.
  • Proficiency with Microsoft Word, Excel and Outlook and other proprietary information systems is required.
  • Must be able to communicate effectively and professionally in both oral and written communications.
  • Must have ability to foster positive relationships with customers, vendors, clients, and coworkers.
  • Associates degree preferred or equivalent work experience.

Competitive pay and benefit package including paid time off, medical, dental, and vision insurance. 401(k) plan with employer match and discount on S&F products!  Hourly wage based on experience.

Schlotterbeck & Foss is an equal opportunity employer and does not discriminate on the basis of race, gender, religious affiliation, age, sexual orientation, national origin, veteran status, or any other category protected by law.