Network - Information Technology Consultant

$61,859 - $84,240 yearly
  • Office of Information Technology
  • Augusta, ME, USA
  • Feb 13, 2019
Full time Government Information Technology

Job Description

Office of Information Technology

Information Technology Consultant - Network Services Team


OPENS:  January 17, 2019



Overview:  The Office of Information Technology (OIT) provides information technology support ranging from desktop support for over 13,000 employees to applications that support a wide variety of program areas for the State of Maine.  We are seeking an Information Technology Consultant to become a part of our IT team, playing a critical leadership role in helping serve the citizens of Maine through the provision of vital IT services.


About the Job:  The Network Services Team is seeking a highly-motivated individual with experience as an enterprise service manager specializing in Network Performance Diagnostics and Monitoring, and who has a proven track-record to lead our mission as we work through new exciting changes to enhance our IT network. 


What is in it for you? We offer an opportunity to have a meaningful career, with a focus on leading a highly talented technical team. The selected candidate will have an opportunity to work with our team supporting the Data, Voice and Wireless services for all state agencies ensuring optimal network performance. This critical role will help to identify and resolve performance problems using IT network enterprise services.


What you will do? You will demonstrate advanced technical and leadership skills by managing the Network Performance Diagnostics and Monitoring group.  Responsibilities include leading highly technical teams while diagnosing complex technology performance problems across all areas of the IT support model.  The position will interact with a full range OIT staff from all areas of the enterprise and agencies.  Customer service and interpersonal skills are critical in this role. 


What we expect?   To be a successful candidate, you must be professional and have a passionate vision to lead and influence outcomes.  This will require the attributes and skills listed below:  

  • Excellent open communication skills across all levels of a highly technical organization; both written and verbal.
  • Leading/facilitating highly technical team members to proactively identify opportunities to address performance problems and implementing resolution.
  • Be a highly organized self-starter capable of using professional judgement, prioritize responsiveness and apply analytical thought for problem resolution.
  • Understanding and practical real-life experiences across all levels of the Open Systems Interconnection (OSI) Model will be essential. 
  • Subject matter expert at Architecting, managing and troubleshooting Large Scale Networks.
  • Agility and foresight to escalate issues in a professional manner with the ability to coach and foster an environment of continuous learning with an IT staff.
  • Understanding of technical security best practices, especially in dealing with PII.
  • Expertise in current information services and automation technology systems necessary to be an expert in the delivery of IT services.
  • Ability to formulate plans at a strategic level and deliver service to the end-user is paramount as we strive for excellence of IT services. 


The ideal candidate will possess experience and skills in the following: 

  • Evaluating applicability of current automation technology/trends to State systems and needs.
  • Diagnose/configure Cisco, Avaya Networking interoperability.
  • OSPF and BGP4 routing protocols.
  • Leading Voice over IP support and troubleshooting.
  • Troubleshooting Telephony Infrastructure: DDS, T1 and T3 systems, DACC’s.
  • IP multicast, IGMP and PIM.
  • Importance of change control processes on critical 99.999% networks.
  • Configuring, troubleshooting, designing and maintaining Cisco, Avaya, Juniper, Aruba wired and wireless platforms and integration with Firewalls, servers and DNS/DHCP.
  • Wireshark and deep packet test and analysis.
  • Diagnostic and performance monitoring products such as Solar Winds, NETSCOUT and Riverbed.
  • Handling difficult customers, and providing resolutions to conflict in a professional manner.
  • Communicating orally and in writing with people having a wide variety of knowledge and expectations.
  • Conducting team meetings, completing presentations and working with leaders in a team environment.



Ten (10) years’ experience in researching, analyzing, planning, and implementing large-scale technology projects and/or related policies, protocols, and standards. A Masters’ Degree in Computer Science or directly related area may be substituted for one (1) year of work experience.

Preference will be given to individuals who have experience in the following areas:  Solar Winds, Netscout, Riverbed products, and to individuals who are an active Cisco Certified Network Professional.


To apply, please visit the following website and apply online:

Veterans and Gold Star Members, please alert us of your status in your cover letter.    The selected candidate will be required to complete an official job application and pass the required background checks as a condition of employment. *Maine State Government is an Equal Opportunity/Affirmative Action Employer.  

We provide reasonable accommodations to qualified individuals with disabilities upon request. Only U.S. Citizens or aliens who have a legal right to permanently work in the United States are eligible for employment.   We cannot sponsor applicants requiring work visas.   


SALARY INFORMATION:    JOB CLASS CODE:    0172             PAY GRADE: 31 - $61,859.20 - $84,240.00*

 *Includes a 15% recruitment and retention salary adjustment.



The value of State’s share of Employee’s Retirement:  15.37% of salary for BU positions.  The value of State-paid Dental Insurance:  $13.13 biweekly.  The value* of State-paid Health Insurance: 

  • Level 1: 100% State Contribution (employee pays nothing):   $444.68 biweekly
  • Level 2: 95% State Contribution (employee pays 5%):             $422.45 biweekly
  • Level 3: 90% State Contribution (employee pays 10%):           $400.21 biweekly
  • Level 4: 85% State Contribution (employee pays 15%):           $377.98 biweekly 

*The level of the actual value of state paid Health Insurance will be based on the employee’s wage rate and status with regard to the health credit premium program.