Information System Support Specialist I - Client Technology Services (2 Openings)

$38,126 - $50,960 yearly
  • Office of Information Technology
  • Augusta, ME, USA
  • Jan 03, 2019
Full time Government Information Technology

Job Description

Office of Information Technology

Information System Support Specialist I

Client Technology Services

2 Openings - Augusta

OPEN:       January 3, 2019

CLOSING:  January 18, 2019

 

You are a talented individual who understands working with a technical team and are driven toward success.  You focus on value and repeatability; you know that what you build today must work tomorrow.  You enjoy clearing hurdles as you strive for excellence and quality work.  If this describes you, we want you on our TEAM!!

 

OVERVIEW:                                                               

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13,000 employees.  OIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.

 

ABOUT THE JOB DETAILS:                                                                                         

You will perform technical services work in an integrated computer network environment. You have two (2) opportunities to join this great team!

You will have an exciting opportunity to work on a full range of system administration functions requiring a technical computer support background. 

You will be on a super high performing team with highly skilled IT professionals to support multi-user work groups crossing functional unit lines and this will include a full range of multi-user network operating system administration responsibilities.

Responsibilities include installing and configuring network devices; diagnosing and resolving communications, hardware, and operating system problems; implementing, and monitoring system security procedures; advising agency management on systems development and conducting user training and product demonstrations. 

Supervision may be exercised over lower level technical personnel.  Work is performed under limited supervision.  Team work is essential. We all help each other, regardless of our roles, thus a multi-technical skilled candidate with a diverse background in systems is preferred, and consideration will be provided to a candidate with knowledge of our State of Maine systems.  

                                        
WHAT WILL YOU DO?           

  • Provide technical support for desktops, laptops, printers, software and other associated hardware connected to a user’s device.
  • Provide first-level customer support via incoming phone calls to the call center.
  • Utilize remote tools or onsite support, troubleshoot and correctly diagnose hardware and software issues related to Windows systems.
  • Provide limited training to the end users for them to achieve minimal performance in computing.
  • Collaborate with other teams outside/within Client Technologies to resolve problems.
  • Participate in Disaster Recovery exercises to ensure preparedness in the event of an emergency.
  • Utilize and contribute to the Client Technologies Knowledgebase (KCS Methodology).
  • Perform duties in accordance with established Service Level Agreements and Standard Operating Procedures.
  • Maintain IT security standards as well as customer confidentiality.
  • Install and configure internal hardware components such as memory, disk, in PCs to maintain or enhance system operation and capabilities.
  • Research, recommend, install, and test hardware, software, and network configurations for PC's to provide an information system which effectively meets agency needs.
  • Perform troubleshooting and fault isolation on PC's, and related system components in simple configurations to maintain system availability.
  • Ability to perform work requiring lifting up to 50 lbs. and/or physical exertion may be required, this work may require crawling, climbing, kneeling, and the ability to grasp small objects with both hands.
  • In depth knowledge of current Microsoft operating systems (Windows 7-10), Office 365, remote tools, Service Desk ticketing systems, and the utilization/configuration of smartphones.
  • Participate in meetings and projects as assigned.  Some travel between site locations may be required.

 

MINIMUM REQUIREMENTS:

Three (3) years’ experience which demonstrates the ability to troubleshoot computer problems (hardware and/or software), -OR- an Associates’ Degree from an accredited educational institution in computer information systems or a directly related field and one (1) year experience which demonstrates the ability to troubleshoot computer problems (hardware and/or software), -OR- a Bachelors’ Degree from an accredited educational institution in computer information systems or a directly related field.

 

HOW TO APPLY:

To apply, please visit the following website and apply online: https://maineoit.recruiterbox.com/jobs/fk0j3on?cjb_hash=O_WLZO24&apply_now=true

Veterans and Gold Star Members, please alert us of your status in your cover letter.    The selected candidate will be required to complete an official job application and pass the required background checks as a condition of employment. *Maine State Government is an Equal Opportunity/Affirmative Action Employer.  

We provide reasonable accommodations to qualified individuals with disabilities upon request. Only U.S. Citizens or aliens who have a legal right to permanently work in the United States are eligible for employment.   We cannot sponsor applicants requiring work visas. 

 

SALARY:

JOB CLASS CODE: 0928           PAY GRADE: 19 - ($38,126.40 - $50,960.00/yr.)*

*Includes a 15% recruitment and retention salary adjustment and eligibility for a 5% annual training bonus

 

BENEFITS:

The value of State’s share of Employee’s Retirement:  15.37% of salary for BU positions.  The value of State-paid Dental Insurance:  $13.13 biweekly. The value* of State-paid Health Insurance: 

  • Level 1:  100% State Contribution (employee pays nothing):   $444.68 biweekly
  • Level 2:  95% State Contribution (employee pays 5%):             $422.45 biweekly
  • Level 3:  90% State Contribution (employee pays 10%):           $400.21 biweekly
  • Level 4:  85% State Contribution (employee pays 15%):           $377.98 biweekly
  •  

*The level of the actual value of state paid Health Insurance will be based on the employee’s wage rate and status regarding the health credit premium program.