MEMIC

The MEMIC Group includes MEMIC Indemnity Company, MEMIC Casualty Company, and parent company Maine Employers’ Mutual Insurance Company; all rated “A” (Excellent) by A.M. Best. As a super-regional workers’ compensation specialty insurer, The MEMIC Group holds licenses to write workers’ compensation across the country. The group insures more than 20,000 employers and their estimated 300,000 employees, and holds more than $1.3 billion in assets. The group maintains offices in Manchester, NH; Glastonbury, CT; Albany, NY; Weehawken, NJ; West Conshohocken, PA; Tysons Corner, VA; and Tampa, FL; in addition to its headquarters in Portland, ME.

MEMIC Portland, ME, USA
Dec 19, 2018
Full time
The Quality Assurance Specialist’s primary responsibility is to monitor and review claims to ensure compliance with MEMIC’s internal best practices, as well as statutory requirements, and to develop and implement strategies to improve compliance in these areas. In addition, this position may be called upon to assist and support the compliance and training staff in the development of compliance plans and training documentation. Monitors indemnity claim file activity in real time to ensure jurisdictional benchmarks related to timeliness of initial compensability determinations, accuracy of payments and/or denials, and completion of forms over the life of the claim are met. Reviews state specific legal orders to ensure timely response, payment and form filings, when applicable. Reconciles penalties incurred to confirm validity and provides recommendations to Claim Management on the appropriateness of a payment or an appeal, when applicable. Identifies, analyzes, and summarizes trends in results and works with Claim Management and/or Claim Trainers to develop a plan to enhance quality and performance. Completes objections of fee reviews in applicable jurisdictions, follows for and tracks response. Completes state reconciliation in applicable jurisdictions. Retroactively reviews selected indemnity claim files from a compliance perspective and summarizes results by utilizing structured review sheets to objectively demonstrate claim handler’s performance. Assists Compliance Associate with mandatory Medicare reporting data integrity as needed. Assists with quality reviews of Compliance Assistants as needed. Supports compliance team goals by assisting with special projects or tasks as directed by Manager, Claim Compliance. Requirements Bachelors Degree with 3-5 years of claim handling experience; multi-jurisdictional experience preferred, or equivalent combination of education and experience. Workers’ Compensation claim handling experience desired. Strong attention to detail, accuracy, and analytical skills are necessary. Excellent interpersonal, written and verbal communication skills are essential. Must be organized with effective time management skills to meet strict deadlines, when necessary. Must have ability to prioritize and focus. Must possess the ability to work effectively in a fluid team environment and self-motivate. Proficient in Microsoft Office.
MEMIC Portland, ME, USA
Dec 19, 2018
Intern
MEMIC’s Summer Internship Program identifies college students who want real-world experience that will allow them to gain valuable knowledge and skills within his or her field of study. This opportunity can either be a paid internship or be credited towards the student’s degree. The program will last 11 weeks and begin on June 3rd and end on August 16th. This opportunity will be full-time (37.5 hours per week). The Finance intern will contribute toward the daily financial operating and compliance activities of the Finance department. The individual should be able to follow previously established procedures and is expected to apply good accounting form, their work will cross-check and be free of technical error. Throughout this internship the incumbent will obtain a broad knowledge of financial accounting, investment accounting, regulatory compliance and financial reporting. Supports Accounts Payable function with aspects of payment processing cycle. Participates in finance specific projects and monthly staff meetings. Prepares excel reconciliations and reports for Insurance entities and real estate entities. Assists in maintenance and organization of digital filing cabinet. Supports tax accountant with federal income tax or premium tax return schedules and support. Prepares assigned regulatory assessment filings in various jurisdictions and communicates with various external state or other regulatory agencies as necessary. Assists with compliance of 1099 database. Assists with tracking and record keeping for abandoned property. Assists in general accounting, billing, reconciliation, and reporting functions of the Company as required for all MEMIC Group Entities. Requirements Rising Junior or Senior pursuing a Finance, Accounting, Mathematics, Economics or other related undergraduate degree. Must have a minimum GPA of 3.0. Must have a basic understanding of accounting procedures and techniques. Must have the ability to work independently while demonstrating initiative and creativity. Must have the ability to complete projects on a timely basis, identify obvious problems and bring them to the attention of their supervisor. Must have Intermediate Excel skills.
MEMIC Portland, ME, USA
Dec 19, 2018
Intern
MEMIC’s Summer Internship Program identifies college students who want real-world experience that will allow them to gain valuable knowledge and skills within his or her field of study. This opportunity can either be a paid internship or can be credited towards the student’s degree. The program will last 11 weeks and begin on June 3rd and end on August 16th. This opportunity will be full-time (37.5 hours per week). The IT Application Development Intern should be someone interested in software development in the business environment. The intern will work together with other software developers on various projects and tasks. Along the way, the IT Application Development Intern will have exposure to all parts of the software development lifecycle (SDLC) such as gathering requirements, development, quality assurance testing, and deployment. In the process, the intern will have the opportunity to understand real-world problems, work within typical business processes, and see the solutions come to fruition.   Attends meetings with developers on topics including project management, requirements gathering, problem solving and defect resolution. Reviews, updates, and improves software documentation such as system design diagrams, solution statements, and other technical reference. Based on skill level, the intern may contribute to code with resolution of bugs/defects and security vulnerabilities, and/or smaller individual projects. Participates in the deployment process including deployment packaging, change control, installation, and validation. Requirements Must be pursuing a Bachelor’s degree. Information Technology majors preferred. Must have a minimum GPA of 3.0. Familiarity with software programming in a Microsoft-centric environment, ideally with .NET Framework and ASP.NET. Experience with web technologies such as HTML, CSS, and JavaScript. Knowledge of relational database concepts such as queries and stored procedures. Experience working with source control systems such as Git or TFS. Must have strong verbal and written communication skills. Willingness to work with a team on problems and tasks.
MEMIC Portland, ME, USA
Dec 19, 2018
Intern
MEMIC’s Summer Internship Program identifies college students who want real-world experience that will allow them to gain valuable knowledge and skills within his or her field of study. This opportunity can either be a paid internship or can be credited towards the student’s degree. The program will last 11 weeks and begin on June 3rd and end on August 16th. This opportunity will be full-time (37.5 hours per week). The IT Operations Intern should be someone interested in Computer Operations/ DeVops. The intern will take part in the common practices around systems operations. The Operations Intern will work on various projects as needed and be paired with a System Operator for a given project. Development skills are not required, however, if an intern is interested in exploring coding/scripting, he/she can get some experience coding/scripting and testing the results. Performs daily production processing by leveraging a variety of technologies, such as AS/400 system administration and job execution, report development using SQL or scripting, to deliver key business and IT deliverables. Monitors all critical production processes and technologies that have high visibility and impact on business and IT operations. Escalates issues as appropriate. Based on skill level, may be able to assist with some scripting or coding using a variety of products. Prints reports, checks, bills, etc. as well as completes scheduled jobs. Assists with documentation and maintenance of documents related to IT operational processes and activities. Assists with help desk coverage by providing occasional phone support and assists with the resolution of commonly documented issues. Requirements Must be pursuing a Bachelor’s degree. We will consider all Bachelor degree majors if a student is interested in breaking into IT. Must have a minimum GPA of 3.0. Interest in software development, system operations, or information technology. Must be able to use MS Office tools.
MEMIC Portland, ME, USA
Dec 19, 2018
Intern
MEMIC’s Summer Internship Program identifies college students who want real-world experience that will allow them to gain valuable knowledge and skills within his or her field of study. This opportunity can either be a paid internship or be credited towards the student’s degree. The program will last 11 weeks and begin on June 3rd and end on August 16th. This opportunity will be full-time (37.5 hours per week). The IT Quality Assurance Intern should be someone interested in the Quality Assurance aspect of software development or developing familiarity with Quality Assurance as it pertains the software development life cycle. The intern will take part in the common practices around software testing including manual and automation testing as skill allows. The IT Quality Assurance Intern will work on various projects as needed and be paired with a Quality Assurance Analyst for a given project. Development skills are not required, however, if an intern is interested in exploring automation testing, he/she can get some experience scripting tests, updating scripts, executing tests, and analyzing test results. Attends meetings with a Quality Assurance Analyst regarding test project requirements, scope, and schedules. Reviews requirement documentation and writes test cases for the requirements. Tests case execution using the test management tool and records test results. Identifies defects (bugs) and enters them in the test management system with appropriate detail. Based on skill level, assists with some scripting or execution of automated tests using VBScript. Assists with creation of test status reports and metrics charts using Excel and PowerPoint. Assists with general documentation as needed. Requirements Must be pursuing a Bachelor’s degree. We will consider all degree areas if a student is interested in breaking into IT. Must have a minimum GPA of 3.0. Interest in software development, quality assurance or automation testing. Must have the ability to report, analyze and communicate test results. Must be able to use Microsoft Office Suite. Must be self-disciplined with the initiative to work independently and know when to ask for help or clarification. Must be detail oriented and organized. Must have strong communication skills.
MEMIC Portland, ME, USA
Dec 19, 2018
Intern
MEMIC’s Summer Internship Program identifies college students who want real-world experience that will allow them to gain valuable knowledge and skills within his or her field of study. This opportunity can either be a paid internship or can be credited towards the student’s degree. The program will last 11 weeks and begin on June 3rd and end on August 16th. This opportunity will be full-time (37.5 hours per week). The Compliance & Training Internship will provide a college student the opportunity to work with the Underwriting Compliance Department. This individual will assist with the review and organization of the Compliance Department tools. This individual will also assist with the development of the new Underwriting learning system. Assists with the review and organization of updated filings in the current Compliance tools; Imageright, Vinyl, Knowledge Base. Assists with the review of company specific endorsements, rates and rules to confirm consistency with all states and companies. Assists in the development of the Learning Management System (LMS). Works with the Senior Technical Writer in evaluating, creating, and transferring learning documentation to the LMS and the Knowledge Base from various sources. Requirements Must be pursuing a Bachelor’s degree. Must have a minimum GPA of 3.0. Must have strong attention to detail. Proficient in Microsoft office, Excel and word. Must have excellent information gathering skills.
MEMIC Portland, ME, USA
Dec 19, 2018
Full time
The Records and Correspondence Coordinator oversees the distribution of mail into and out of the Claim Department which includes pickup, delivery and scanning of all claim documents. Picks up Claims mail from the post office each morning. Opens, sorts, preps, identifies claim number, scans and indexes mail. Responsible for the daily scanning of all incoming claims documents. Logs all outgoing certified mail from Claims Department. Responsible for the coordination of the back scanning process. Responsible for the claims maintenance of the Imageright scanners and ordering any materials needed for processing. Responsible for processing the Claim Departments mail which includes: opening, sorting, prepping for scanning and indexing mail into ImageRight. Researches missing mail, documents pulled or improperly scanned. Assists with mail delivery and pick up, when necessary. Requirements High School Diploma or equivalent. Proficient in Microsoft Office (Word, Excel, etc.) a plus. AS400 and ImageRight experience a plus. Strong attention to detail, organizational skills and the ability to prioritize is a must. Ability to multi-task is a must.
MEMIC Portland, ME, USA
Dec 19, 2018
Full time
The Senior Network Engineer will be responsible for providing complex networking solutions that include highly secure and dynamic networks on an enterprise level. The primary goal of the IT Senior Network Engineer is to ensure the smooth operation of the organization’s voice and data network in order to provide maximum performance and availability for the system users. The incumbent will provide high-level technical support for voice and data network systems and will be well versed with the advanced engineering and administration of multiprotocol routers, SD-Wan devices, multilayer switches, network security devices and network management systems. Installs all new hardware and software for a Cisco Network. Evaluates, installs, configures, and manages complex network equipment and devices including routing and switching. Configures and maintains Cisco ACI software defined network and Cisco Firepower / and ASA Firewalls. Documents network problems and resolution for future reference. Monitors and reports on system performance and implements performance tuning. Manages, configures and documents all system back-up and restore protocol, virtual environments. Responsible for MEMIC WAN/LAN Setup. Manages and supports F5 Load Balancing Environment. Manages, configures and assumes responsibility for production to collocation replication. Produces professional project plans for recommended network improvements, upgrades, and repairs including but not limited scheduling resources and back out plans. Institutes and adheres to equipment and communication standards in remote offices. Assists architecture and IT management on analysis, support, and approval of network and infrastructure design. Requirements Bachelor’s Degree in Computer Science, Information Technology or related field with 5 or more years’ of experience or an equivalate combination of work and education experience preferred. CCNA, CCNP, CCIE, or CNE certifications preferred. Must possess the expertise in creating network and enterprise-wide solutions that have the capacity to meet the demands of the business: Switches, Routers, Firewalls, LAN, WAN, SD-WAN, ACI, TCP/IP, DNS, VoIP, SIP, QoS, BGP, MPLS, VPLS, IPSec. Experience with Cisco Voice/UC as well as PRI / SIP / MPLS Implementation and Support. Experience with SIP Management and Implementations along with supporting Gateway devices a plus. Knowledge of Virtual environments, Cisco UCS and Hyperflex, Converged and Hyperconverged systems and EMC SAN devices is a plus. Exposure and understanding of Information Security policies and practices to include knowledge of applicable data privacy practices and laws a must. Strong interpersonal and communication, verbal and written skills a must. Strong attention to detail and the ability to be self-motivated. Strong customer service and presentation skills.
MEMIC Portland, ME, USA
Dec 19, 2018
Full time
The Claim Business Analyst will analyze existing workflow and processes and recommend and manage system modifications to meet the changing needs of the Claim department. The Claim Business Analyst will work with all necessary subject matter experts, internal Claim staff, internal IT staff and third party service providers in order to achieve this goal. This role will monitor system changes from inception to completion, coordinating all aspects of implementation, as well as, monitor, summarize and communicate changes and status to relevant Claim department employees. Serves as a liaison between the Claim department, IT teams and vendor partners. Partners with vendor and technology teams to define and document business requirements, test system results, and confirm implementation of system changes. Monitors the progress of all defects, enhancements and changes sent to system partners for implementation. Reviews and/or coordinates the review of vendor specifications with appropriate subject matter expert to ensure quality and accuracy in all system changes. Validates vendors test results and internal test results to confirm system accuracy. Provides ongoing vendor production support. Determines operational objectives by studying business functions, gathering information, evaluating output requirements and formats. Organizes and files all documentation. Assists with data reporting and data analysis in coordination with Data Analyst as needed. Requirements Bachelor Degree in business or related field with 1-3 years business analysis experience or an equivalent combination of education and work experience required. Proficient in business case development, process improvement, and cost/benefit analysis. Insurance background desired. High level proficiency in Microsoft Office (Word, Excel and PowerPoint) a must. Ability to problem-solve and exercise critical thinking are essential. Attention to detail is a must. Must be able to adapt to changing needs. Must be able to work independently while managing multiple priorities and deadlines. Must be able to work with cross-functional teams consisting of both peer and management level personnel. Strong verbal and written communication skills are essential.
MEMIC Portland, ME, USA
Dec 19, 2018
Intern
MEMIC’s Summer Internship Program identifies college students who want real-world experience that will allow them to gain valuable knowledge and skills within his or her field of study. This opportunity can either be a paid internship or can be credited towards the student’s degree. The program will last 11 weeks and begin on June 3rd and end on August 16th. This opportunity will be full-time (37.5 hours per week). The Underwriting Data Analytics Intern will be responsible in assisting with Underwriting’s data analytics initiatives by: gathering, scrubbing, and creating data reports; creating impactful data visualizations; and, presenting results to Underwriting staff and Management. In addition, the intern will also be working closely with agency services to assist in leads, producer assignments, and coordinate agency events. Gathers and scrubs internal and external data for underwriting analytics. Uses excel/R to flesh out data, and Power BI to create stunning and effective data visualizations. Presents data to Underwriting and Senior Management in a clear and concise manner. Assists Agency Services in producer assignments, leads reporting generations, and agency events as needed. Requirements Must be pursuing a Bachelor’s degree. Must have a minimum GPA of 3.0. Must have a strong attention to detail. Proficient in mathematics & statistics.
MEMIC Portland, ME, USA
Dec 19, 2018
Full time
Are you looking for an opportunity to work for an innovative company in the heart of downtown Portland? Do you want to put your customer service skills to use while joining a company that focuses on our broader social responsibility? MEMIC is no ordinary insurance company. We're a company built on the need for change. For policyholders, that means a hard-to-match commitment to workplace safety and compassionate claims management. For MEMIC employees, that means a great place to work. The Customer Service Representative is responsible for First Report of Injury entry and answering the customer service line. Answers First Report of Injury claim phone line and inputs the First Report of Injury into the Claims computer system. Answers Customer Service line and assists MEMIC customers answering claim department questions which may include inquiries from providers, agents, insureds and claimants. Set-ups and maintains claim information which includes but is not limited to adding and changing addresses, voiding checks, putting in recoveries, changing policy numbers, electronic fund transfers and debit card enrollment. Provides clerical support to the Claims Department which includes: Electronic Data Interchange (EDI), and First Report penalties research. Assists, when necessary, processing the Claim Departments mail which includes: opening, sorting, prepping for scanning and indexing mail and faxes into ImageRight. Requirements High School Diploma or equivalent. Previous customer service experience is a plus. Proficient in Microsoft Office (Excel, Word, PowerPoint). Strong organizational skills and attention to detail a must. Speed and accuracy in typing a must. Fluency in Spanish is a plus. Strong verbal and written communication a must. Ability to handle multiple tasks a must.
MEMIC Portland, ME, USA
Dec 19, 2018
Intern
MEMIC’s Summer Internship Program identifies college students who want real-world experience that will allow them to gain valuable knowledge and skills within his or her field of study. This opportunity can either be a paid internship or can be credited towards the student’s degree. The program will last 11 weeks and begin on June 3rd and end on August 16th. This opportunity will be full-time (37.5 hours per week). The IT Technical Support Intern will be exposed to the day to day activities of a Technical Support Specialist. This internship would be a good starting point for someone looking to get into the operational side of IT. Answers Help Desk phone to assist employees with technical issues. Works on Help Desk tickets from start to completion through Service Now. Assists with the setup, deployment and support of new or replacement business equipment and software. Assists with tracking current technical inventory. Requirements Must be pursuing a Bachelor’s degree. Information Technologies majors preferred. Must have a minimum GPA of 3.0. Experience with Windows 7/10, Microsoft office suite and dell hardware preferred. Must be able to work and succeed in a team-oriented environment. Must have the ability to complete projects on a timely basis, identify obvious problems and bring them to the attention of their supervisor.
MEMIC Portland, ME, USA
Dec 19, 2018
Intern
MEMIC’s Summer Internship Program identifies college students who want real-world experience that will allow them to gain valuable knowledge and skills within his or her field of study. This opportunity can either be a paid internship or be credited towards the student’s degree. The program will last 11 weeks and begin on June 3rd and end on August 16th. This opportunity will be full-time (37.5 hours per week). The IT Project Management Office Intern will gain practical experience with many different aspects of project management, systems development and process management within an IT organization. The Intern will assist the Director, PMO, Project Managers and Business Analysts with process documentation for specific functions and projects. By the end of the internship, the student will have a broad knowledge of IT Project Management functions, the Project Management Life Cycle and Systems Development Life Cycle. The individual will need strong written and verbal communications skills in order to document current state processes and help develop updated versions of key project management documents and process documents.   Documents workflows and processes in Microsoft Word, Visio and PowerPoint. Reviews existing documentation and updates as needed. Participates in projects and project team meetings to learn about project management and the application of tools and templates. Assists with preparing agendas, notes and schedules for meetings. Prepares general communications and processes mapping documents and policy updates. Depending on skill level, may be assigned low-complexity projects to lead with oversight by a Project Manager, Business Systems Analyst or the Director, PMO. Requirements Must be pursuing a Bachelor’s degree. Technical Writing, Communications or other related majors preferred. Must have a minimum GPA of 3.0. Must have Microsoft Office suite experience. Must have the ability to work independently while demonstrating initiative and creativity. Must have the ability to complete projects on a timely basis, identify obvious problems and bring them to the attention of their supervisor. Must be able to work and succeed in a team-oriented environment. Must have excellent customer service skills.
MEMIC Portland, ME, USA
Dec 19, 2018
Intern
MEMIC’s Summer Internship Program identifies college students who want real-world experience that will allow them to gain valuable knowledge and skills within his or her field of study. This opportunity can either be a paid internship or can be credited towards the student’s degree. The program will last 11 weeks and begin on June 3rd and end on August 16th. This opportunity will be 37.5 hours per week. Loss Control is seeking an intern to provide support to the Safety Management Consultants and Loss Control Analysts. MEMIC’s Safety Management consultants and Analysts work in a fast-paced work environment where priorities often change, based on the needs of our business partners. The intern selected will enhance their skills in writing, scheduling, research, general safety and improve their overall knowledge about the operations of a Worker’s Compensation insurance provider. Creates and/or updates existing PowerPoint safety presentations in collaboration with the Safety Management Consultants and Loss Control Analysts. Researches safety-related questions from Customers as well as Safety Management Consultants; examples include (but are not limited to): “Are individual procedures required to be written for all Permit-Required Confined Spaces?” or “My employees wear dust masks while at work, is a medical clearance required?” Uses Excel to create charts and graphs that graphically depict injury results for a Policyholder or within an industry segment. Requirements Must be pursuing a Bachelor’s degree. Must have a minimum GPA of 3.0. Coursework in ergonomics a plus. Must have excellent Microsoft Office computer skills. Must have a strong attention to detail. Willing to learn new technology.
MEMIC Portland, ME, USA
Dec 19, 2018
Intern
MEMIC’s Summer Internship Program identifies college students who want real-world experience that will allow them to gain valuable knowledge and skills within his or her field of study. This opportunity can either be a paid internship or can be credited towards the student’s degree. The program will last 11 weeks and begin on June 3rd and end on August 16th. This opportunity will be 22.5 hours per week. The Claims Training & Development Intern will provide research and development assistance to the Training & Development Team. This overarching project will have a few key facets of focus which will ultimately contribute to the larger implementation of an all-inclusive training program rollout. These areas include assessment validation, scenario based training mapping and storyboarding and learning management system end-user acceptance/helpdesk. Additionally, there may be opportunities for eLearning design and editing. Researches and develops plans of action related to topics assigned. Works with Subject Matter Experts to identify topics for scenario based training and create storyboards for the scenario experience. Works through storyboards for destination accuracy and loop closures. Creates feedback loops in accordance with the competency models. Enters data, assists in report building and provides customer service for learning management system end users. Supports training team in any area of need to include filming and editing of training sessions, as well as, other activities associated with live in-person and live remote training events. Requirements Must be pursuing a Bachelor’s degree. Must have a minimum GPA of 3.0. Must be proficient in Microsoft Outlook, Excel, Word and PowerPoint. Experience working with a Learning Management System or database is preferred. Must have excellent communication skills, specifically in reading, writing and explanation and sequential ordering of information. Knowledge of Adobe Creative Cloud and/or Captivate a plus, as is any video editing or animation experience. Must work well with a diverse team. Must be able to effectively manage time and multiple projects.
MEMIC Portland, ME, USA
Dec 19, 2018
Full time
The Claim Specialist investigates, evaluates, negotiates, and resolves lost time claims within settlement and reserving authority up to stated maximum. (Supervisor will determine actual individual authority up to the stated maximum). Communicates with insureds, injured workers, agents, brokers, witnesses, attorneys, loss prevention, and underwriters to obtain and relate necessary information to determine coverage/compensability, facts of loss, and degree of liability/exposure. Maintains contact throughout the life of the file as needed. Administers the delivery of timely, appropriate and accurate indemnity and medical benefits. Evaluates claim exposure, negotiate and resolve claims. Works closely with defense counsel on litigated cases and attend mediation, arbitration, and hearings, as necessary. Develops litigation plan with defense counsel and tracks adherence to plan in order to control legal expenses and assure effective resolution. Works closely with insureds and employees making visitations and presentations as needed to facilitate partnership approach to claims handling. Maintains quality claim files in accordance with appropriate best practices, and other company procedures. Implements Managed Care strategies, coordinate rehabilitation or medical management, process bills, review all mail through Image Right, and monitor progress as appropriate. Interacts with State and Federal Boards and Commissions, while establishing and maintaining proper reserves, as appropriate. Keeps up-to-date on State laws and Company procedures relating to various claims; educates injured worker and/or insured on same. Prepares and presents files for Agent/Broker Reviews and Insured File Review. Understands medical terminology and standard medical procedures as they pertain to worker’s compensation, U.S. Longshoreman’s and Jones Act claims. Participates in in-house and outside training programs to keep up-to-date on relevant issues/topics. Maintains a working knowledge of all computer systems currently in use. Travels throughout States as required to handle claims inventory assigned. Continues education in claims through Associate in Claims or Claims Law (AEI) courses. Requirements One to three years of lost time claim handling experience preferred. Bachelor’s Degree preferred. Computer skills, Word, Excel and Image Right preferred. Must have valid driver’s license. Strong attention to detail and strong communication skills both verbal and written. Adaptable/flexible and self-directed with the ability to manage time and other resources wisely. Must have the ability to work effectively with other organizational team members.
MEMIC Portland, ME, USA
Dec 19, 2018
Full time
The Underwriting Trainer is responsible for assisting the Manager, Training and Development in planning, developing and delivering training programs that meet specific needs for the Underwriting Department. The Underwriting Trainer is responsible for one-on-one and group training of underwriting analysts and managing training performance. The Underwriting Trainer is responsible for providing on-going, accurate file approvals and feedback to trainees in order to facilitate their success. The Underwriting trainer will collaborate with the Manager, Training and Development and underwriting management teams to identify and analyze learning gaps and opportunities to facilitate staff development, promote continued high performance and continually adapt the training programs to accommodate the ever-changing needs of the business. Assists Manager, Training and Development in designing and developing training programs, materials and curriculum. Curriculum to span from new-hires to experienced level underwriting. Plans and performs Underwriting quality assurance audits. The plan shall contemplate current regulatory market conduct actions and trends, statutory requirements, and departmental standards and procedures. Delivers one-on-one and group staff training and mentoring to staff based on established training goals and meeting authority deadlines. Ensures that all training information is accurate, current, and comprehensive in order to ensure the technical proficiency of all trainees. Provides trainees with accurate file approvals in order to ensure that company policies and procedures are clearly understood. Keeps accurate and detailed records of training progress, as well as, any issues, and meets with underwriting management team regularly to outline training progress and deficiencies. Responsible for policy issuance and referral accuracy of analyst accounts, adhering to all necessary underwriting guidelines, best practices, and authority. Identifies learning gaps and opportunities and sets training strategies and priorities to achieve these goals and objectives; provides direct training feedback to ensure learning gaps are understood by the trainee. Assists the Manager, Training and Development in partnering with team members inside and outside of the Underwriting Department to provide educational opportunities to enhance and develop underwriting employee skills and knowledge. Must stay current on all procedural and process changes in order to properly facilitate training. Assists the underwriting compliance department in developing micro-training sessions to keep the underwriting department current on all regulatory compliance changes. Assists with on-boarding of new hires (i.e., obtaining user IDs, setting up work stations, reference materials etc.) on an as needed basis. Acts as the Rating Bureau administrator in order to establish user IDs for new employees. Requirements Bachelor’s Degree or 1-3 year of training and development experience along with 3-5 years underwriting department experience or an equivalent combination of both. Must have working knowledge and good grasp of workers’ compensation fundamentals and the state specific requirements. Must possess a sound working knowledge of MEMIC procedures and systems. Strong written and verbal communication skills are essential. Must be able to foster positive working relationships with all members of staff. Strong interpersonal skills required. Must have excellent presentation skills. Strong facilitation and development skills preferred. Coaching and mentoring background preferred. Must be organized and detailed oriented with the highest level of technical accuracy. Proficient in computer skills a must (Word, Excel, Access and PowerPoint). Must be able to adapt to ever changing requirements within the organization.
MEMIC Portland, ME, USA
Dec 19, 2018
Intern
MEMIC’s Summer Internship Program identifies college students who want real-world experience that will allow them to gain valuable knowledge and skills within his or her field of study. This opportunity can either be a paid internship or can be credited towards the student’s degree. The program will last 11 weeks and begin on June 3rd and end on August 16th. This opportunity will be full-time (37.5 hours per week). The Premium Audit Intern will learn about the premium audit function at MEMIC. The Intern will be exposed to all of the functions in the department from handling correspondence to processing voluntary audits to visiting insured’s with a Premium Auditor to observe audit procedures in the field. Enters final audited exposures (after they have been reviewed) into the AS400 system for endorsement issuance and final audit billings. Communicates with auditors, agents, insured’s and other company personnel. Performs customer satisfaction surveys done by mail or phone. Conducts voluntary audits as required. Reviews mail audits for accuracy. Scans audits and related documents into Image Right. Tasks correspondence to appropriate reviewer or auditor. Files, photocopies, and other clerical duties as required. Requirements Must be pursuing a Bachelor’s degree. Must have a minimum GPA of 3.0. Must be able to work and succeed in a team-oriented environment. Must have strong written and verbal communication skills. Accounting basics and Insurance knowledge a plus. Strong working knowledge of Microsoft Word and Excel.
MEMIC Portland, ME, USA
Dec 19, 2018
Full time
The IT Project Manager is responsible for delivering business outcomes from projects. The incumbent plans, executes, and delivers all projects on time, within budget, and in accordance with business priorities. Throughout the lifecycle of each project, the manager tracks project status and manages project teams to mitigate issues and risks. Defines and creates project plans. Manages projects from conception to initiation and execution. Partners with business sponsors to define success metrics and criteria. Manages and mitigates risks. Facilitates all operational checkpoint activities throughout the lifecycle of projects. Assesses and resolves all high priority project risks as they are encountered. Ensures all projects adhere to project methodology compliance standards set by the company. Single point of contact for assigned projects. Ensures all assigned projects meet success criteria and ROI targets stated in the business case Requirements Bachelor’s Degree in Computer Science, Information Technology or related field with at least 5 years’ experience managing IT business projects or equivalent education and work experience. Experience working with project and portfolio management tools (MS Project, Clarity, Visio, etc.). PMI certification or equivalent preferred. Knowledge of full systems development life cycle (SDLC). Ability to anticipate risks and devise solutions in the moment. Comfort with ambiguity, frequent change, or unpredictability. Strong team leadership skills. Understanding of software development methodologies (i.e. Agile, Scrum, Waterfall, Iterative).