The Maine Contact Center of LogistiCare has two prongs of business:
State of Maine
We are the broker for MaineCare (Medicaid) Transportation services for a good part of the State.
We help people with their transportation needs for MaineCare services. These services can include doctors, specialists, mental health services, substance abuse services, day treatment or programs, and specialized services such as dialysis.
We do this by finding them rides to these services and appointments with transportation providers, offering mileage reimbursement, or providing tickets for them to use mass transit. We contract with transportation companies, we employ some drivers, and we have volunteer drivers who get paid by the mile.
The Contact Center Customer Service Reps take these reservations, modify existing reservations, or trouble shoot when drivers are running late, or when the member getting the ride needs assistance or has a concern.
State of Massachusetts
We contract with three insurers in Massachusetts who offer clients Medicare Supplemental Plans that include transportation to health-related services.
We then contract with transportation companies in Massachusetts to provide these rides.
The Contact Center Customer Service Reps, based in Maine, take these reservations, modify existing reservations, or trouble shoot when drivers are running late, or when the member getting the ride needs assistance or has a concern.
The Maine Contact Center is open Monday through Friday, 8:00-5:00. Most reps work 8:00-4:30, or 8:30-5:00, with a half hour off for lunch. There are no night or weekend hours.
We are closed: New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day, and employees get holiday pay for those days after 90 days of employment. Employees also get two floating (paid) holidays they schedule to be off, with supervisor approval.
Positions are full time with benefits.