Does your business or organization offer education or training programs?

Sign up now to create a free "Education & Training" account to post these opportunities on our website!

PROUD SUPPORTER OF:
Hire A Vet   CareerCenter

Recently Added Jobs

Northern Light Health Northern Light Blue Hill Hospital, 57 Water Street, Blue Hill, Maine 04614
May 24, 2019
Full time
Job Summary: Diabetes nurse educator provides individualized diabetes self-management education, training and counseling to individuals and groups according to the Scope of Practice, Standards of Practice, and Standards of Professional performance for Diabetes Educators. Requirements: State of Maine RN License Required Certified Diabetes Educator A minimum of 1 year of experience Other Skills Required: Ability to assess, plan, develop, implement and evaluate diabetes care plans for people with and at risk for diabetes. In-depth knowledge about current diabetes treatment management. Able to provide Diabetes self-management education and training both individually and in group settings. Computer literate and able to navigate among different electronic medical records. Participate in the planning, implementation and evaluation of the DSMT program. Physical Requirements: Exerting up to 10lbs occasionally, sitting most of the time, and only brief periods of standing or walking.. Equal Opportunity Employment We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.
Northern Light Health Northern Light Acadia Hospital, Stillwater Avenue, Bangor, ME, USA
May 24, 2019
Full time
POSITION SUMMARY: The Psychiatric Resource Nurse works independently in collaboration with the House Administrator and unit staff to meet the clinical needs of all inpatient hospital units. The Psychiatric Resource Nurse is able to respond quickly to patient, family and unit needs. They are able to engage in cost effective, clinically sound decision making while acting as a leader and mentor to other staff. The Psychiatric Resource Nurse is adept at negotiating conflict, collaborating with others and applying self-reflection to their practice. This nurse provides daily clinical leadership and provides education to nursing staff. The Psychiatric Resource Nurse orients to and performs the role of House Administrator when needed. QUALIFICATIONS / EXPECTATIONS: •The Psychiatric Nurse will possess and maintain an active Registered Nurse license and possess or obtain a certification in psychiatric nursing •A minimum of 2 years experience in psychiatric nursing •Represents the organization in a positive and professional manner in the community •Maintains regulatory requirements, including HIPPA, Joint Commission, Federal, and State Complies with all organizational policies regarding EMHS's Code of Conduct and ethical business practices •Carries assigned keys and wears hospital identification and Versus badge in proper locations at all times. •Attends at least 50 percent of staff meetings and is accountable for staying up to date with all departmental meeting minutes •Pursues professional growth through a combination of internal and external educational offerings •Uses the chain of command to resolve workplace issues effectively •Must possess good oral and written communication skills in the English language •Self-schedules and attends applicable trainings and certifications in Basic Life Support, MOAB and other applicable competencies prior to expiration date •Interacts harmoniously and effectively with others, focusing upon attainment of organizational goals and objectives through a commitment to teamwork •Adheres to attendance, punctuality and dress code standards •Attends all mandatory safety-related educational programs. Complies with safety rules and protocols to prevent injury to self and others and demonstrates safe behavior in all aspects of the job •Seeks assistance, guidance, and direction when unsure of procedure and protocols and performance of duties •Follows infection control protocols including hand hygiene and equipment cleaning DUTIES AND RESPONSIBILITIES •Is a role model for efficient and patient centered approaches to care •Takes a mindful and thoughtful approach to all interactions while maintaining appropriate, professional boundaries •Attitude reflects an emphasis on internal and external customer service •Maintains an active, mindful and energetic presence on the unit and is proactive with ensuring tasks are completed, assists others whenever possible •Uses self-reflection to continually improve practice with emphasis on maintaining empathy, compassion, collaboration and patient dignity •Facilitates educational and community groups and encourages patient participation in offered activities •Makes frequent rounds on patient units to assess milieu, staffing needs and to maintain communication with unit staff and supervisors •Responsible for managing patient and staff safety during psychiatric and medical emergencies, continually assesses for imminent risk and ensures safe use of physical interventions •Anticipates unit needs and independently collaborates to provide support. Able to efficiently prioritize among competing needs •Directs all aspects of milieu management through active participation and delegation •Provides supportive, real time feedback to nurses and techs to ensure a safe and therapeutic environment •Communicates effectively with providers, staff and hospital and unit leadership using techniques such as SBAR •Actively involved as a leader with unit based and hospital wide quality improvement initiatives such as infection prevention and restraint reduction •Documentation is thorough, accurate and adheres to hospital policy •Administers medications in accordance with hospital policy using sound clinical judgment. Carries out LIP orders in same fashion, seeks clarification when needed. •Provides formal and informal education on hospital wide and unit based performance improvement initiatives. •Effectively utilizes the electronic medical record to formulate and document a plan of care taking into consideration biopsychosocial needs •Develops individualized plans of care in collaboration with the patient and significant others that takes into consideration patient's chronological age and stage of development •Collaborates with Nurse Manager, Shift Supervisor or House Administrator to ensure optimum staffing for current and subsequent shifts •Anticipates unit needs and independently provides support. Able to efficiently prioritize among competing needs. This can include nursing, tech, housekeeping and safety tasks when needed •Provides a positive, educational experience to all students, provides individual instruction as needed •Acts as a preceptor and mentor to department and unit staff •Proactively identifies and responds to reported safety concerns, including investigating and reporting allegations of abuse or neglect •Acts as Charge nurse when needed Equal Opportunity Employment We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.
$57,408 - $77,917 yearly
Office of Information Technology Augusta, ME, USA
May 24, 2019
Full time
Office of Information Technology Senior Technical Support Specialist   OPEN: May 23, 2019 CLOSING: June 7, 2019   The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13,000 employees through a wide variety of program areas for the State of Maine. OIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.  The State of Maine is in the process of upgrading its core network infrastructure to the latest Cisco systems. This technology advance will bring the State of Maine to a state-of-the-art network infrastructure.    ABOUT THE JOB DETAILS: The Office of Information Technology is seeking a senior technical professional who is highly proficient in Cisco LAN/WAN networking with further experience in a Cisco centric data center.  The selected individual will join as a contributing team member with other highly qualified IT Cisco and network experts and will assist in engineering, installing, and maintaining enterprise level core Cisco networks.      Technical duties include: Evaluating, developing and implementing policies defining enterprise level Cisco’s Identity Service Engine (ISE) environments.  Possess prior experience in Cisco DNA center or Cisco Prime infrastructure. Monitoring and reacting to security flags produced by Cisco Stealthwatch Engineering, maintenance, troubleshooting all aspects of Cisco wired and wireless networks Engineering Data Center, WLAN, WAN, MAN and LAN topology designs. Overseeing network performance through monitoring through Cisco Stealthwatch and DNA Center Handle work such as generating, installing, enhancing, diagnosing, correcting, and maintaining network operations and related systems software for an enterprise-level network. Provide supervisory and leadership skills and establish development opportunities for technical personnel as well as provide administrative and vendor support. Provide key technical knowledge and offer suggestions to other team players and senior IT advice to our leaders to inform best practices and decision-making. To be successful the selected candidate, you must be highly trained and experienced in Cisco routing, switching and management systems, be able to solve complex network issues, provide sound judgement and analysis, and offer viable solutions.  This role requires an understand of networking performance management/capacity planning, hardware and software configurations, integrations, and all facets of implementation. Work is performed under limited supervision.  This position is in Augusta.  The Network Services Group requires 24x7 hardware support.  This requires the position to be on-call in a rotation format.    WHAT WILL YOU DO? Have fun and work with an outstanding team of IT professionals – you will share knowledge and you will learn about the most complex IT systems in the state of Maine. Solve problems and use your skills to contribute directly to solutions that make a difference. Engage on project and work with IT program needs that require Cisco wired and wireless capabilities. Perform a full range of system administration functions from design, acquire, configure, install, monitor, and maintain Cisco routed networks and switch fabric as well as Cisco Identity Service Engine (ISE), DNA Center and Stealthwatch. Share technical knowledge about Cisco switches and routers and other data communication software and hardware. This includes data center hardware and software. Develop complex reports and provide solutions to current network slowness or crashes. Develop and maintain configuration standards, documentation of network devices, including servicing and upgrading of equipment.  Create and maintain overall network topologies and makes appropriate changes when design changes.   WHAT WE NEED FROM YOU: We need a candidate who can deliver and contribute as a positive team player, a person who understands system associated security risks, and can make decisions to effectively improve work performance levels.  We need a person willing to develop others and who will take the extra steps to make sure quality work is delivered, on time and every time.   MINIMUM QUALIFICATIONS: Eight (8) years of programming experience and/or analysis, design, and configuration of complex wireless communication systems.  A Master’s Degree in Computer Science may be substituted for one (1) year of programming experience or for one (1) year of analysis, design, and configuration of complex wireless communication systems. Hiring preference for candidates with current Cisco Certifications in network operations and management, with 4 or more years’ experience in ISE with experience in Cisco Stealthwatch. HOW TO APPLY: To apply, please visit the following website and apply online:  https://maineoit.recruiterbox.com/jobs/fk0j5hk?cjb_hash=O_AsJh88&apply_now=true .  The selected candidate will be required to complete an official job application and pass the required background checks as a condition of employment.  *Maine State Government is an Equal Opportunity/Affirmative Action Employer.   We provide reasonable accommodations to qualified individuals with disabilities upon request. Only U.S. Citizens or aliens who have a legal right to permanently work in the United States are eligible for employment.   We cannot sponsor applicants requiring work visas.    JOB CLASS CODE:   0871                  PAY GRADE:   29                  SALARY:   $57,408.00 - $77,916.80/annually* *Includes a 15% recruitment and retention salary adjustment and eligibility for a 5% annual training bonus   BENEFITS: The value of State’s share of Employee’s Retirement:  15.37% of salary for BU positions.  The value of State-paid Dental Insurance:  $13.13 biweekly. The value* of State-paid Health Insurance:  Level 1:  100% State Contribution (employee pays nothing):   $444.68 biweekly Level 2:  95% State Contribution (employee pays 5%):             $422.45 biweekly Level 3:  90% State Contribution (employee pays 10%):           $400.21 biweekly Level 4:  85% State Contribution (employee pays 15%):           $377.98 biweekly  *The level of the actual value of state paid Health Insurance will be based on the employee’s wage rate and status regarding the health credit premium program.
$57,408 - $77,917 yearly
Office of Information Technology Augusta, ME, USA
May 24, 2019
Full time
Office of Information Technology Senior Technical Support Specialist   OPENS:   May 16, 2019 CLOSING:  May 31, 2019   The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13,000 employees through a wide variety of program areas for the State of Maine. OIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.   The State of Maine is in the process of upgrading its core network infrastructure to the latest Cisco systems. This technology advancement will bring the State of Maine to a state of the art network infrastructure.    ABOUT THE JOB DETAILS:                                                                                           The Office of Information Technology is seeking a senior technical professional who is highly proficient in Cisco LAN/WAN networking with further experience in a Cisco centric data center.  The selected individual will join as a contributing team member with other network experts and will assist in engineering, installing, and maintaining State of Maine’s enterprise networks.      Technical duties include: Evaluating, developing and implementing policies defining enterprise level load balancing toolsets including F5 and Radware systems Evaluating, developing and implementing policies defining enterprise level Cisco’s Identity Service Engine (ISE) environments.  Possess prior experience in Cisco DNA center or Cisco Prime infrastructure. Monitoring and reacting to network alerts and security flags. Engineer, maintain, troubleshoot all aspects of Cisco wired and wireless networks. Engineering Data Center, WLAN, WAN, MAN and LAN topology designs. Overseeing network performance through monitoring through Cisco Stealthwatch and DNA Center. Handle work such as generating, installing, enhancing, diagnosing, correcting, and maintaining network operations and related systems software for an enterprise-level network. Provide supervisory and leadership skills and establish development opportunities for technical personnel as well as provide administrative and vendor support. Provide key technical knowledge and offer suggestions to other team players and senior IT advice to our leaders to inform best practices and decision-making. Lead technical teams to achieve network solutions for a wide variety of customer needs. To be successful the selected candidate must be highly trained and experienced in Cisco routing, switching and management systems, be able to solve complex network issues, provide sound judgement and analysis, and offer viable solutions.  This role requires an understanding of networking performance management/capacity planning, hardware and software configurations, integrations, and all facets of implementation. Work is performed under limited supervision.  This position is in Augusta.  The Network Services Group requires 24x7 hardware support.  This requires the position to be on-call in a rotation format.    WHAT WILL YOU DO? Have fun and work with an outstanding team of IT professionals – you will share knowledge and you will learn about the most complex IT systems in the state of Maine. Solve problems and use your skills to contribute directly to solutions that make a difference. Engage on projects and work with IT program needs that require Cisco wired and wireless capabilities. Perform a full range of system administration functions from design, acquire, configure, install, monitor, and maintain State of Maine Load Balancing environment Perform a full range of system administration functions from design, acquire, configure, install, monitor, and maintain Cisco routed networks and switch fabric as well as Cisco Identity Service Engine (ISE), DNA Center and Stealthwatch. Share technical knowledge about Cisco switches and routers and other data communication software and hardware. This includes data center hardware and software. Develop complex reports and provide solutions to current network slowness or crashes. Develop and maintain configuration standards, documentation of network devices, including servicing and upgrading of equipment.  Create and maintain overall network topologies and makes appropriate changes when design changes.   WHAT WE NEED FROM YOU: We need a candidate who can deliver and contribute as a positive team player, a person who understands system associated security risks, and can make decisions to effectively improve work performance levels.  We need a person willing to develop others and who will take the extra steps to make sure quality work is delivered, on time and every time.   MINIMUM QUALIFICATIONS: Eight (8) years of programming experience and/or analysis, design, and configuration of complex wireless communication systems.  A Master’s Degree in Computer Science may be substituted for one (1) year of programming experience or for one (1) year of analysis, design, and configuration of complex wireless communication systems. Hiring preference for candidates with current Cisco Certifications in network operations and management, with 4 or more years’ experience in maintaining large enterprise networks. HOW TO APPLY: To apply, please visit the following website and apply online:   https://maineoit.recruiterbox.com/jobs/fk0jy9s?cjb_hash=O_nspQ58&apply_now=true .  The selected candidate will be required to complete an official job application and pass the required background checks as a condition of employment.  *Maine State Government is an Equal Opportunity/Affirmative Action Employer.   We provide reasonable accommodations to qualified individuals with disabilities upon request. Only U.S. Citizens or aliens who have a legal right to permanently work in the United States are eligible for employment.   We cannot sponsor applicants requiring work visas.    JOB CLASS CODE:   0871              PAY GRADE:   29 -    SALARY:   $57,408.00 - $77,916.80/annually* *Includes a 15% recruitment and retention salary adjustment and eligibility for a 5% annual training bonus   BENEFITS: The value of State’s share of Employee’s Retirement:  15.37% of salary for BU positions.  The value of State-paid Dental Insurance:  $13.13 biweekly. The value* of State-paid Health Insurance:  Level 1:  100% State Contribution (employee pays nothing):   $444.68 biweekly Level 2:  95% State Contribution (employee pays 5%):             $422.45 biweekly Level 3:  90% State Contribution (employee pays 10%):           $400.21 biweekly Level 4:  85% State Contribution (employee pays 15%):           $377.98 biweekly  *The level of the actual value of state paid Health Insurance will be based on the employee’s wage rate and status regarding the health credit premium program.
$11.86 - $16.58 hourly
Office of Information Technology Augusta, ME, USA
May 24, 2019
Full time
Office of Information Technology Office Assistant II OIT Administrative Office   OPENS: May 16, 2019 CLOSING: May 31, 2019   PURPOSE OF ANNOUNCMENT: Office of Information Technology is looking to fill our Office Assistant II opening based in Augusta, Maine.   JOB DESCRIPTION: This position requires significant direct contact with members of the public and other agencies in person and by phone.  The position also performs routine, varied office support tasks often requiring the operation of technical office equipment as well as knowledge of Microsoft applications.  Your responsibilities will require making some independent judgement in prioritizing assignments.   TYPICAL DUTIES: Greets and Directs members of the public and visiting agencies, in person and by phone to determine individual needs. Answers telephone calls for the Office of Information Technology and State Government Information, and responds to inquiries for information Queries for data via telephone, computer and/or written communications. Creates spreadsheets and performs data management. Types varied business correspondence such as letter, reports and purchase/delivery orders. Organizes records and maintains computerized and manual files. Operates technical office equipment. Compiles address information for large mailings and creates mail merge documents. Examines documents to detect errors and irregularities and takes authorized corrective action. Monitors requisitions and purchases. Maintains inventory and supplies for the office. Invoices, collects, counts and reconciles deposits, fees and payments in accordance with set procedures. Document tracking and ordering.   MINIMUM QUALIFICATIONS: Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a general knowledge of modern office practices to perform routine, varied office support tasks often requiring the operation of technical office equipment, and 2) the ability to use independent judgment in prioritizing the work and selecting the most appropriate course of action within set procedures. All positions in this classification assume the qualifications of: Office Assistant I.   *Preference will be given to candidates with strong Excel, Word, PowerPoint and Microsoft skills as well as a background in customer service.   HOW TO APPLY: To apply, please visit the following website and apply online:  https://maineoit.recruiterbox.com/jobs/fk0jy97?cjb_hash=O_SwqD80&apply_now=true .  The selected candidate will be required to complete an official job application and pass the required background checks as a condition of employment. *Maine State Government is an Equal Opportunity/Affirmative Action Employer.    We provide reasonable accommodations to qualified individuals with disabilities upon request. Only U.S. Citizens or aliens who have a legal right to permanently work in the United States are eligible for employment.   We cannot sponsor applicants requiring work visas.  Resume’ and Cover Letter must be submitted by:    May 31 , 2019   CODE:     6538                   PAY GRADE:   8 - $11.86 – $16.58 hourly   BENEFITS: The value of State’s share of Employee’s Retirement:  15.37% of salary for BU positions.  The value of State-paid Dental Insurance:  $13.13 biweekly.  The value* of State-paid Health Insurance:   Level 1:  100% State Contribution (employee pays nothing):   $444.68 biweekly Level 2:  95% State Contribution (employee pays 5%):             $422.45 biweekly Level 3:  90% State Contribution (employee pays 10%):           $400.21 biweekly Level 4:  85% State Contribution (employee pays 15%):           $377.98 biweekly  *The level of the actual value of state paid Health Insurance will be based on the employee’s wage rate and status with regard to the health credit premium program.
$45,510 - $61,610 yearly
Office of Information Technology Augusta, ME, USA
May 24, 2019
Full time
Office of Information Technology Information System Support Specialist II Client Technology Services                                                                       OPENS: May 23, 2019 CLOSING:   June 7, 2019   You are a talented individual who understands mentoring a technical team and are driven toward success.  You have a strong focus on providing quality service to our agency partners. With your help, we can assure what we build today will continue to work tomorrow.  You continually raise the bar as you strive for excellence.  If this describes you, we want you on our TEAM!!   About us: The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13,000 employees.  OIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.   About the job:                                                      You will mentor and coordinate the work of several junior technicians and contractors You will perform technical services work in an integrated computer network environment.  You will have an exciting opportunity to work on a full range of system administration functions requiring a technical computer support background.  You will be mentoring a high performing team of skilled IT professionals to support multi-user work groups crossing functional unit lines and this will include a full range of multi-user network operating system administration responsibilities. Responsibilities include installing and configuring network devices; diagnosing and resolving communications, hardware, and operating system problems; implementing, and monitoring system security procedures; advising agency management on systems development and conducting user training and product demonstrations.  Supervision may be exercised over lower level technical personnel.  Work is performed under limited supervision.  OIT is one team. We all help each other, regardless of our roles. This position is expected to exercise leadership and coordination among various disciplines in information systems technology. A multi-technical skilled candidate with a diverse background in systems and leadership is preferred. Preference will be given to candidates with knowledge of our State of Maine systems.   Job Duties: Provide training, guidance, support, and direction to Information Systems Support Specialist I’s, Interns and contractors assigned to your area of responsibility Participate in meetings and projects as assigned Provide advanced technical support for desktops, laptops, printers, software and other associated hardware connected to a user’s device Provide limited training to the end users for them to achieve minimal performance in computing Work with other groups outside/within Client Technologies to resolve end user issues Participate in Disaster Recovery exercises to ensure preparedness in the event of an emergency Utilize and contribute to the Client Technologies Knowledgebase application Perform duties in accordance with established Service Level Agreements and Standard Operating Procedures Maintain IT security standards as well as customer confidentiality Install and configure internal hardware components such as memory, disk, in PCs to maintain or enhance system operation and capabilities Research, recommend, install, and test hardware, software, and network configurations for PC's to provide an information system which effectively meets agency needs Perform troubleshooting and fault isolation on PC's, and related system components in simple configurations to maintain system availability Test and evaluate software and hardware products to determine applicability and value to agency operations Ability to perform work requiring lifting up to 50 lbs. and/or physical exertion may be required, this work may require crawling, climbing, kneeling and the ability to grasp small objects with both hands   Minimum Requirements: Six (6) years experience performing system administration functions in a LAN/WAN environment -OR- an Associates Degree from an accredited educational institution in computer information systems or directly related field and four (4) years experience performing system administration functions in a LAN/WAN environment -OR- a Bachelors Degree from an accredited educational institution in computer information systems or directly related field and two (2) years experience performing system administration functions in a LAN/WAN environment.   To apply for this opening:  https://maineoit.recruiterbox.com/jobs/fk0j5ha?cjb_hash=O_eGuT84&apply_now=true .  Salary: JOB CLASS CODE:   0931    POSITION :  065007238   PAY GRADE:   23 - ($45,510.40 - $61,609.60/yr.)* *Includes a 15% recruitment and retention salary adjustment and eligibility for a 5% annual training bonus   Benefits: The value of State’s share of Employee’s Retirement:  15.37% of salary for BU positions.  The value of State-paid Dental Insurance:  $13.13 biweekly.  The value* of State-paid Health Insurance:   Level 1: 100% State Contribution (employee pays nothing):   $444.68 biweekly Level 2: 95% State Contribution (employee pays 5%):             $422.45 biweekly Level 3: 90% State Contribution (employee pays 10%):           $400.21 biweekly Level 4: 85% State Contribution (employee pays 15%):           $377.98 biweekly  *The level of the actual value of state paid Health Insurance will be based on the employee’s wage rate and status with regard to the health credit premium program.
$38,126 - $50,960 yearly
Office of Information Technology Augusta, ME, USA
May 24, 2019
Full time
Office of Information Technology Information System Support Specialist I Client Technology Services – Call Center OPENS: May 16, 2019 CLOSING: May 31, 2019   You are a talented individual who understands working with a technical team and are driven toward success.  You focus on value and repeatability; you know that what you build today must work tomorrow.  You enjoy clearing hurdles as you strive for excellence and quality work.  If this describes you, we want you on our TEAM!!   OVERVIEW: The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13,000 employees.  OIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.   ABOUT THE JOB DETAILS: You will perform technical services work in an integrated computer network environment.  You will have an exciting opportunity to work on a full range of system administration functions requiring a technical computer support background.  You will be on a super high performing team with highly skilled IT professionals to support multi-user work groups crossing functional unit lines and this will include a full range of multi-user network operating system administration responsibilities. Responsibilities include installing and configuring network devices; diagnosing and resolving communications, hardware, and operating system problems; implementing, and monitoring system security procedures; advising agency management on systems development and conducting user training and product demonstrations.  Supervision may be exercised over lower level technical personnel.  Work is performed under limited supervision.  Team work is essential. We all help each other, regardless of our roles, thus a multi-technical skilled candidate with a diverse background in systems is preferred, and consideration will be provided to a candidate with knowledge of our State of Maine systems.  This position is based in Augusta, Maine. A valid driver’s license and reliable transportation is required for this role.                                 WHAT WILL YOU DO?                  Perform a full range of system administration functions to control systems and attain maximum utilization and efficiency. Provide full user support for agency's standard application software to meet user/agency needs. Conduct training to develop agency personnel skills in the operations and capabilities of applications and systems. Implement system security measures such as backups, access control, system accounting, and disaster recovery to maintain system integrity and availability. Determine how to attach devices to the LAN; configure devices to use the LAN for applications; and maintain LAN documentation to establish and maintain agency LAN's. Install and configure internal hardware components such as memory, disk, and tape drives in multi-user, PC's/servers to maintain or enhance system operation and capabilities. Staff Call Center queue to take incoming calls. Familiarization with Microsoft operating systems (Windows 7-10), Office 365, remoting tools, issue ticketing systems and the utilization/configuration of smartphones. Research, recommend, install, and test hardware, software, and network configurations for PC's and/or servers to provide an information system which effectively meets agency needs. Perform troubleshooting and fault isolation on PC's, servers, LAN's, or related system components in simple configurations to maintain system consistency and availability. Test and evaluate software and hardware products to determine applicability and value to agency operations. Ability to perform work will require the ability to lift equipment up to 50 lbs. and/or physical exertion may be required. Must be able to pass the required State of Maine background checks for employment.   MINIMUM REQUIREMENTS: Three (3) years’ experience which demonstrates the ability to troubleshoot computer problems (hardware and/or software), -OR- an Associates’ Degree from an accredited educational institution in computer information systems or a directly related field and one (1) year experience which demonstrates the ability to troubleshoot computer problems (hardware and/or software), -OR- a Bachelors’ Degree from an accredited educational institution in computer information systems or a directly related field.   HOW TO APPLY: To apply, please visit the following website and apply online:  https://maineoit.recruiterbox.com/jobs/fk0jy9d?cjb_hash=O_MOhM32&apply_now=true .  Veterans and Gold Star Members, please alert us of your status in your cover letter.    The selected candidate will be required to complete an official job application and pass the required background checks as a condition of employment. *Maine State Government is an Equal Opportunity/Affirmative Action Employer.   We provide reasonable accommodations to qualified individuals with disabilities upon request. Only U.S. Citizens or aliens who have a legal right to permanently work in the United States are eligible for employment.   We cannot sponsor applicants requiring work visas.  Resume’ and Cover Letter must be submitted by:   May 31, 2019   SALARY: JOB CLASS CODE:   0928   POSITION :  004250634   PAY GRADE:   19 - ($38,126.40 - $50,960.00/yr.)* *Includes a 15% recruitment and retention salary adjustment and eligibility for a 5% annual training bonus   BENEFITS: The value of State’s share of Employee’s Retirement:  15.37% of salary for BU positions.  The value of State-paid Dental Insurance:  $13.13 biweekly.  The value* of State-paid Health Insurance:  Level 1:  100% State Contribution (employee pays nothing):   $444.68 biweekly Level 2:  95% State Contribution (employee pays 5%):             $422.45 biweekly      Level 3:  90% State Contribution (employee pays 10%):           $400.21 biweekly Level 4:  85% State Contribution (employee pays 15%):           $377.98 biweekly *The level of the actual value of state paid Health Insurance will be based on the employee’s wage rate and status about the health credit premium
$14 yearly
LogistiCare 400 Southborough Drive Ste 1, Floor S, Unit 2 South Portland ME 04106
May 23, 2019
Full time
FULL TIME -DAY SHIFT (No nights or weekends!) CONTACT CENTER  LEAD POSITIONS AVAILABLE!!!! WE OFFER HEALTH & DENTAL BENEFITS -- PAID HOLIDAYS -- VACATION TIME!!!   The Contact Center Lead ensures that all team members have adequate resources, are proficient in their daily tasks and provides assistance with escalated situations. Serving staff by staying visible and walking the floor answering questions. ESSENTIAL FUNCTIONS Answers employee questions and takes escalated calls Coaches agents on quality and key scorecard performance Supports phone and queue work as needed Initiates IT service requests as needed Assists/takes escalations and complaints Leads and manages by observations and coaches in the moment Monitors client and team resource performance Provides contact center management with staff performance feedback Will takes calls during weekly shift to maintain an accurate understanding of position requirements Live monitoring queues and skills while communicating needed changes to National Command Center Other duties assigned POSITION QUALIFICATIONS Competency Statement(s) Accurate - Ability to perform work accurately and thoroughly Communication, Oral - Ability to communicate effectively with others using the spoken word Communication, Written - Ability to communicate in writing clearly and concisely Customer Oriented - Ability to take care of the customers' needs while following company procedures Interpersonal - Ability to get along well with a variety of personalities and individuals Problem Solving -- Ability to find a solution for or to deal proactively with work-related problems Relationship Building - Ability to effectively build relationships with customers and co-workers Working Under Pressure - Ability to complete assigned tasks under stressful situations Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous Reliability - The trait of being dependable and trustworthy   Education High School Graduate or General Education Degree (GED) Experience 2 to 5 years contact center customer service experience is strongly preferred 1+ year(s) experience in a lead position strongly preferred Skills Excellent customer service and people skills and must be able to work independently or with a team Ability to quickly learn new technology and processes Must be able to understand and follow complex instructions Read, write and understand English fluently Ability to accurately type 35wpm WORKING CONDITIONS Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements - Able to sit at and work on a computer for periods of time - Able to use the phone for periods of time - Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves - Required to be at the work location to perform job functions - Ability to speak, hear and see for the assigned work day - Repetitive key stroke/data entry for the assigned work day - Ability to ambulate as needed for the assigned work day WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Entire work time is conducted in an office environment in a controlled atmosphere building. The noise level in the work environment is usually moderate. LogistiCare is an Equal Opportunity Employer.
$14 yearly
LogistiCare 400 Southborough Drive Ste 1, Floor S, Unit 2 South Portland ME 04106
May 23, 2019
Full time
The Customer Advocate schedules, routes and dispatches trips to third-party providers and handles the coordination of pre-scheduled trips to medical facilities. ESSENTIAL FUNCTIONS Schedule route and dispatch trips to all manner of providers Assist in coordination of mass transportation when needed Administer trips for volunteer/ independent drivers and mileage reimbursement program Completes all documentation and process task associated to mileage mapping and application procedures if responsible for volunteer/ independent drivers and mileage reimbursement programs Works closely with transportation providers and health care facilities to resolve problems Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand Responsible for daily communication with transportation providers Ensures accurate trip data input Other duties as assigned. POSITION QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competency Statement(s) Analytical Skills -- Ability to use thinking and logic to solve everyday problems. Communication, Oral - Ability to communicate effectively with others using the spoken word Communication, Written - Ability to communicate in writing clearly and concisely Customer Oriented - Ability to take care of the customers' needs while following company procedures Interpersonal - Ability to get along well with a variety of personalities and individuals General understanding of transportation systems   Education High School Graduate or General Education Degree (GED) Experience At least 1 to 2 years customer service experience in an inbound call center environment with heavy phone volume and data entry preferred 1 to 2 years of routing, scheduling and/or dispatch experience preferred Prior in-bound call center experience preferred Knowledge of transit system a plus Knowledge of Medicaid guidelines and covered services plus SKILLS & ABILITIES Excellent customer service & phone skills Proficient with Microsoft Word, Excel, and Outlook Ability to work independently or within a team Must be able to handle heavy phone volume when tasked to assist WORKING CONDITIONS Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Able to sit at and work on a computer for periods of time - Able to use the phone for periods of time - Able to lift up to 25 pounds and reach/bend to retrieve items in cabinets and shelves - Ability to speak, hear and see for the assigned work day - Repetitive key stroke/data entry for the assigned work day - Ability to ambulate as needed for the assigned work day WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Entire work time is conducted in an office environment in a controlled atmosphere building. The noise level in the work environment is usually moderate. LogistiCare is an Equal Opportunity Employer.
$13 - $13 yearly
LogistiCare 400 Southborough Drive Ste 1, Floor S, Unit 2 South Portland ME 04106
May 23, 2019
Full time
FULL TIME -DAY SHIFT (No nights or weekends!) CUSTOMER SERVICE REPRESENTATIVE POSITIONS AVAILABLE!!!! WE OFFER HEALTH & DENTAL BENEFITS -- PAID HOLIDAYS -- VACATION TIME!!!   The Customer Service Representative (CSR) interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. He/She also ensures the efficient and accurate entering of all requests using proprietary software as well as documenting complaints and issues while providing superior customer service to members. ESSENTIAL JOB FUNCTIONS Assist customers with transportation questions and concerns - Schedule, modify and cancel reservations as requested - Obtain and document details of any complaints being filed - Receive and document customer concerns - Ensure that all relevant customer information is documented Policy Adherence - Attend all required meetings - Adhere to and ensures all company policies and procedures are maintained - Maintain an acceptable attendance and tardiness record Customer Service - Ensure accurate trip data input - Maintain a polite and courteous manner at all times - Demonstrate sincere personal commitment to producing high quality work - Refer unresolved customer grievances to designated department for further investigation and resolution - Promote a positive working environment - Other duties as assigned POSITION QUALIFICATIONS Competency Statement(s) Accurate - Ability to perform work accurately and thoroughly Communication, Oral - Ability to communicate effectively with others using the spoken word Communication, Written - Ability to communicate in writing clearly and concisely Customer Oriented - Ability to take care of the customers' needs while following company procedures Interpersonal - Ability to get along well with a variety of personalities and individuals Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous Reliability - The trait of being dependable and trustworthy   Education High School Graduate or General Education Degree (GED) Experience Six months to one year prior contact center experience and/or prior customer service experience with heavy phone volume and data entry strongly preferred Skills Excellent customer service and people skills and must be able to work independently or with a team Ability to quickly learn new technology and processes Must be able to understand and follow complex instructions Read, write and understand English fluently Ability to accurately type 35wpm Ability to answer a high volume of calls up to 100+ calls per day WORKING CONDITIONS The physical requirements that must be met and the work environment characteristics outlined below are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements - Able to sit at and work on a computer with headset for periods of time - Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves - Required to be at the work location to perform job functions - Ability to speak, hear and see for the assigned work day - Repetitive key stroke/data entry for the assigned work day - Minimal ambulating WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Entire work time is conducted in an office environment in a controlled atmosphere building. The noise level in the work environment is usually moderate. LogistiCare is an Equal Opportunity Employer.